Blog, Podcasts and Video Clips

Every day we encounter the challenge of influencing behaviour, either our own or someone else's. So here are some tips on how...

28 Nov 2016

How a leading online retailer influences customer behaviour

Birdsnest are doing a lot of things right, including addressing two important forms of tensions...

21 Nov 2016

This was the one ingredient I had overlooked in behavioural influence...

14 Nov 2016

A new payment facility is hitting the behavioural sweet spot for consumers and retailers...

03 Nov 2016

Why we're drowning in data but still short on answers...

02 Nov 2016

My thoughts on where behavioural economics fits in the customer insight landscape....

31 Oct 2016

A lesson from a Halloween communications strategy...

24 Oct 2016

Designing an effective website means creating a pathway for your customer to follow...

17 Oct 2016

How an airport car parking business is influencing customer decision-making with 4 easy techniques...

10 Oct 2016

I've been grappling with two surprising behavioural insights about completion....

03 Oct 2016

We love something to look forward to. How to use anticipation in your business...