No thanks. I'm happy to struggle.

Blog, Podcasts and Video Clips

Every day we encounter the challenge of influencing behaviour, either our own or someone else's. So here are some tips on how...

02 Jun 2014

How to stop struggling to explain why you are different

It should be the easiest thing in the world to tell people why your business is different. After all there is no business exactly like yours, right? So why do only 2 out of 10 businesses tell me differentiation isnt an issue for them? ...

Category : Blog & News

27 May 2014

The surprising truth about what business you are in

What business are you in? 17 slides that tell the surprising story of what business you are really in. Over 14,000 people have enjoyed this presentation so far....

Category : Blog & News

26 May 2014

Habits are the key to better business and better living

Want a tip on how to be more productive? To sleep better? To feel your best? Of course you do. We all do. It seems we cant turnaround without being smacked in the face with yet another marketing campaign promising the solution to being the best you you can be. But these solutions dont work because they fail to get to the heart of how to live a better life....

Category : Blog & News

19 May 2014

This business nails all the ingredients of a behaviourally effective website

I review a lot of websites in my line of work, so it is a real pleasure when I stumble across a business that has nailed its websites behavioural effectiveness. Heres one that impressed me when I had my consumer hat on and was looking to buy....

Category : Blog & News

08 May 2014

Will charging $6 for a visit to the doctor change behaviour?

The Australian Federal Government is expected in Tuesdays Budget to introduce a $6 user-pays fee for visits to the doctor. A contentious decision, but rather than focussing on the politics of the situation, lets instead look at the behavioural implications and what we in business can take from this....

Category : Blog & News

05 May 2014

When making it hard for customers can be a good thing

Can making life more difficult for your customers work to your advantage? In this world where keeping it simple is the mantra, is there an upside in doing the opposite? You betcha! Heres why......

Category : Blog & News

28 Apr 2014

Is it better to be wanted or needed?

Is it better to be wanted or needed? For too long businesses have clung to the proposition that meeting a customer need is the way to success when in fact it is the power of desire that changes behaviour....

Category : Blog & News

14 Apr 2014

Pinpointing where your behavioural weaknesses lie

One of the trickiest parts of working out how to improve conversion is pinpointing the underlying behavioural cause. This free tool will help you identify where to focus your attention to maximise your performance....

Category : Blog & News

07 Apr 2014

There's a time and place for confusing your customers

One of my key rules for behaviour change is what I call the Effort:Reward Equation. In short, when E > R, behaviour doesnt happen. The task for businesses is to always ensure that whatever we ask of our customers - read, click, call, think, pay - is exceeded by what they receive. Heres how one of Australias famous museums gets the equation right in some ways and wrong in others. ...

Category : Blog & News

31 Mar 2014

Why creating pain for customers can be a good thing

Its a feeding frenzy right now in Australia as Health Insurance companies use the 1st April price rise to try to win customers looking for a better deal. But one seems to have the edge of the others and heres why. ...

Category : Blog & News


FREE behavioural advice

  • Latest ideas on how to change behaviour
  • Delivered to your inbox every two weeks
  • INSTANT access to my book on behaviour for business

Your privacy is assured


AVAILABLE NOW
Behavioural Economics for Business

The science of getting people to take action


AVAILABLE NOW
The How of Habits

Using behavioural science to make and break habits